What data do we collect?
Our Company collects the following data:

• Personal identification/payment information (Name, email address, phone number, debit card number etc.)
• Cookies (for site analytics such as visits, popular products, features etc.)

How do we collect your data?
You directly provide Elevating Safety Solutions (Our Company) with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Fill in the contact form

How will we use your data?
Our Company collects your data so that we can:

• Process your order, manage your account.
• Email you with special offers on other products and services we think you might like.
• Analyse popular products for marketing purposes in determining future sales

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?
Our Company securely stores your data on secure servers in the UK, equipped with the latest digital security software.

Our Company will keep your personal data until you delete you account. Once you cancel the account, our system will automatically delete your data after 31 days.

Marketing
Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the parties.

What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
• The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@elevatingsafetysolutions.co.uk.

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit our Cookie Policy page.

How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16 February 2022.

How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@elevatingsafetysolutions.co.uk
Call us: + 44 (0) 20 8464 5031
Or write to us at: 3 Enterprise House, 8 Essex Road, Dartford, Kent, England, DA1 2AU

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

We collect information about you during the course purchase process (PayPal, Stripe, and/or 2Checkout), as well as information relating to your course progression and quiz performance.

What we collect and store
When you purchase from us, we’ll ask you to provide email address. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Create your account for our LMS

If you register an account then we will store your email address.

We store information about you for as long as your account exists.

We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable).

We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access:

• Order information such as your enrolled courses, course progress and username / email address.

Any additional information added in your User Profile can also be visible to the administrator(s).

What we share with others
We share information with third parties who help us provide our orders and store services to you; for example – WooCommerce and Stripe.  For how they use and collect third party data, please refer to their Privacy Policy here.

Payments
We accept payments through WooCommerce/Stripe. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the WooCommerce Privacy Policy for more details.

Please see the Stripe Privacy Policy for more details.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

1. 1. Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
   2. Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
   3. Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: You may want to see our cookie policy here »

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.
  • Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

Please see the WooCommerce Privacy Policy for more details.

Security Logs
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.

Who we share your data with
This site is scanned for potential malware and vulnerabilities. We do not send personal information to the scanner; however, the scanner could find personal information posted publicly (such as in comments) during the scan.

How long we retain your data
Security logs are retained for 60 days.